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vanessa12
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Message 1 of 2
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Audio output device not found

HP Recommended
H3Z72AA#ABA
Microsoft Windows 10 (64-bit)

Hi there,  I did a complete reset on my computer and now the audio output is not working.  I tried to troubleshoot it but it can't identify the problem.  Please HELP!

 

Thanks in advance for your help

Vanessa

1 REPLY 1
banhien
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Message 2 of 2
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HP Recommended

@vanessa12 

 

Your machine is an HP ENVY 20-d034 TouchSmart All-in-One Desktop, its specs

 

     https://support.hp.com/au-en/document/c03527469

 

Its support page ONLY has drivers up to Windows 8.1

 

      https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-20-d000-TouchSmart-All-in-One-Desktop-PC-se...

 

Please download and install  IDT High Definition Audio Driver for Windows 10:

 

   https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe  or older

   http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Regards.

BH
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