Audio stopped working after recent update

[GrahamBB]

The audio suddenly stopped working after a recent HP update. Followed all the usual recommendations. Uninstalling drivers and devices. Downloaded most recent drivers from the HP site. 

Audio services do not seem to be working and even when started  No audio and get error Audion services are not working when troubleshooting. Has anyone experience the same problem

[asmita6658]

Hi @GrahamBB

Welcome to the HP Support Community. I'd be happy to assist you with the audio issue.

Please try these steps - 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

Also, try updating the computer - 

Step 3 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 4 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

You may also refer to this document - HP PCs - No Sound from Speakers 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Milumon]

https://h30434.www3.hp.com/t5/Notebook-Audio/Volume-is-too-low-after-Windows-10-update-on-Jun-27-202...