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HP Recommended
Pavilion AU-620TX
Microsoft Windows 10 (64-bit)

I have a HP pavilion AU-620TX model running 64 bit Windows 10 v1803.

Since the April 2018 update of windows 10, I am getting flat audio whenever I play some music . But as soon as I open B&O Play Audio Control software manually the audio becomes as it used to be before the update. Is there any workaround for this kind of issue ?  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

The spring update brought quite a few surprises but you can try to re-install the Audio drivers:

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-au600-notebook-pc/14039870/model/140...

 

Specifically this as its the last one: 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-au600-notebook-pc/14039870...

 

I know it shows for 1607 but there is none for the Spring update yet and still, the audio driver updates from HP first uninstall the current driver and install the one you downloaded and also install the B&O software. 

View solution in original post

1 REPLY 1
HP Recommended

Hi,

 

The spring update brought quite a few surprises but you can try to re-install the Audio drivers:

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-au600-notebook-pc/14039870/model/140...

 

Specifically this as its the last one: 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-au600-notebook-pc/14039870...

 

I know it shows for 1607 but there is none for the Spring update yet and still, the audio driver updates from HP first uninstall the current driver and install the one you downloaded and also install the B&O software. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.