• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion AU-620TX
Microsoft Windows 10 (64-bit)

I have a HP pavilion AU-620TX model running 64 bit Windows 10 v1803.

Since the April 2018 update of windows 10, I am getting flat audio whenever I play some music . But as soon as I open B&O Play Audio Control software manually the audio becomes as it used to be before the update. Is there any workaround for this kind of issue ?  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

The spring update brought quite a few surprises but you can try to re-install the Audio drivers:

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-au600-notebook-pc/14039870/model/140...

 

Specifically this as its the last one: 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-au600-notebook-pc/14039870...

 

I know it shows for 1607 but there is none for the Spring update yet and still, the audio driver updates from HP first uninstall the current driver and install the one you downloaded and also install the B&O software. 

View solution in original post

1 REPLY 1
HP Recommended

Hi,

 

The spring update brought quite a few surprises but you can try to re-install the Audio drivers:

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-au600-notebook-pc/14039870/model/140...

 

Specifically this as its the last one: 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-au600-notebook-pc/14039870...

 

I know it shows for 1607 but there is none for the Spring update yet and still, the audio driver updates from HP first uninstall the current driver and install the one you downloaded and also install the B&O software. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.