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Giacomo82
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B&O speakers crackling

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HP Pavilion All-in-One - 27-d0004nl
Microsoft Windows 10 (64-bit)

I just bought my HP Pavilion All-in-One - 27-d0004nl, but immediately the right speaker as soon as I bring the volume over 30% is "crackle" especially with strong bass sounds.

 

During videoconferencing this annoyance is even stronger.

 

I already tried to turn off the microphone, but the problem remains.

Thanks for the help

 

KR

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Giacomo82

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Hkakat
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I am having same issue with my B&O speakers in my HP monitor that has speakers, webcam and microphone already in it.  It was working and then started crackling/sounding distorted.  This has happened before and I called HP support.  Just cant remember what the issue was.

 

I cant do any zoom or other meetings because you cant tell what anyone is saying.

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KrazyToad
HP Support Agent
HP Support Agent
21,404 21,391 1,293 1,319
Message 4 of 4
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@Hkakat


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Have you tried the computer with other monitors?

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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