cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
CroRoc
New member
2 1 0 0
Message 1 of 4
929
Flag Post

Solved!

Beats Audio driver missing

HP Recommended
HP Envy H8-1049
Microsoft Windows 10 (64-bit)

My original beats audio driver has been replaced by another one since my update to Windows 10.  I tried to install the IDT audio drivers for both Windows 8 and 8.1 (64 bit) but I get an error message for both that says that the driver software could not be installed because it is incompatible with the operating system.  

 

Is there another version available that can be successfully installed or can I use the Recovery Manager and get the original one back.  Unbelievable that HP and/or Microsoft would provide a generic driver that does not provide an equivalent user experience.  

 

Any advice/guidance would be most appreciated 

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
137,983 92,645 21,297 28,610
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer would be to see if installing the W10 IDT with Beats Audio driver from a newer model desktop PC also works on yours.  Restart the PC after installing the driver.

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
137,983 92,645 21,297 28,610
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer would be to see if installing the W10 IDT with Beats Audio driver from a newer model desktop PC also works on yours.  Restart the PC after installing the driver.

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

View solution in original post

Was this reply helpful? Yes No
CroRoc
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for the solid advice.  

 

Did not consider getting a more recent driver but it makes sense.  Still don’t know why HP would not provide a driver that would have been equivalent and compatible with my desktop model.  I know that my desktop is a bit old now but Windows 10 was able to be installed so they should have provided the right driver.  

 

Thanks again

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
137,983 92,645 21,297 28,610
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

 

Back in 2015 when W10 first came out, the folks at HP came up with a manufacturing cutoff date (August 2013) for W10 support.

 

https://support.hp.com/us-en/document/c05195282

 

Your PC fell short of the W10 support cutoff date since it was released to market in June of 2011.

 

So when you run into issues such as you did, all you can do is hope that someone who doesn't work for HP has a workable solution for you, as was the case here.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation