-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
- HP Community
- Desktops
- Desktop Audio
- Bluetooth breaking up on playback headphones.

Create an account on the HP Community to personalize your profile and ask a question
09-08-2022 07:36 AM
Bluetooth audio conection breaks up / stutters. Within range. Tests say it's working and connected ok.
Solved! Go to Solution.
Accepted Solutions
09-08-2022 06:07 PM
Hi, @Norrihu
FWIW, here are the links to the latest W11 Wi-Fi and BT drivers for the RTL8822CE Wi-Fi adapter.
Wifi:
2024.10.227.0 06/21/2022
https://ftp.hp.com/pub/softpaq/sp140501-141000/sp140954.exe
BT:
1.9.1038.3008 12/12/2021 (Release date of Jan 11, 2022)
https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136892.exe
09-08-2022 11:14 AM - edited 09-08-2022 11:38 AM
I was unable to find any Windows 11 drivers for your system at the below link
There are windows 10 drivers however
Please look at your bios and make a note of the ROM SSID and version
There are 3 possible bios updates: 84EE, 84EF, 84F0 and all are dated 2022
If your rom id matches one of the above then you might want to update if you have an older version
It is always dangerous to update bios
There are several Bluetooth drivers listed above. The latest on is 2021 try it
https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135639.exe
[edit] I just notice you have the older Bluetooth 4.2
Realtek 802.11b/g/n/a/ac (2x2) and Bluetooth® 4.2 combo
If that win 10 driver does not make things better you might consider upgrading your M.2 to a much better Wi-Fi & Bluetooth device
The one recommended by @Paul_Tikkanen below
Perhaps some of the even newer cards that support Bluetooth 5.3 and even faster wlan. I cannot recommend which one to get
I am a retired Principal Analyst, and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box belowDid I help solve the problem? don´t forget to click “ Accept as a solution”
, someone who has the same query may find this solution and be helped by it.
09-08-2022 06:07 PM
Hi, @Norrihu
FWIW, here are the links to the latest W11 Wi-Fi and BT drivers for the RTL8822CE Wi-Fi adapter.
Wifi:
2024.10.227.0 06/21/2022
https://ftp.hp.com/pub/softpaq/sp140501-141000/sp140954.exe
BT:
1.9.1038.3008 12/12/2021 (Release date of Jan 11, 2022)
https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136892.exe
Didn't find what you were looking for? Ask the community