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Participant444
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Solved!

Bluetooth headphones do not automatically turn off external speakers

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HP all in one 24-df0167c
Microsoft Windows 10 (64-bit)

I paired my bluetooth headphones with the computer and when I turn on the headphones the computer's internal speakers turn off and vice versa.  Then I connected external speakers to the computer.  When I turn on the headphones, the external speakers continue to work and no sound comes from the headphones.  Then I unplug the external speakers and sound goes to the headphones.  On my old HP, when I turned on the headphones, the external speakers turned off and the headphones produced sound automatically.  I did not have to unplug the external speakers to use the headphones.  Is there a way configure my new computer to switch between the bluetooth headphones and external speakers automatically?

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 2
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@Participant444

 

I reviewed your post and I understand that the audio is not switching automatically when you connect the headphones.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The audio switches automatically only when a new audio device is connected. Say, for example, I have my external speakers and Bluetooth headphones (paired previously) connected to the computer, and when I turn on the Bluetooth headphone the audio switches automatically to headphones. However, if both are connected to the computer and I wish to switch the audio then I need to click on the speaker icon on the bottom right of my computer and switch the audio manually.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 2
Flag Post
HP Recommended

@Participant444

 

I reviewed your post and I understand that the audio is not switching automatically when you connect the headphones.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The audio switches automatically only when a new audio device is connected. Say, for example, I have my external speakers and Bluetooth headphones (paired previously) connected to the computer, and when I turn on the Bluetooth headphone the audio switches automatically to headphones. However, if both are connected to the computer and I wish to switch the audio then I need to click on the speaker icon on the bottom right of my computer and switch the audio manually.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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