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‎09-24-2018 09:57 AM

HP Recommended
Product: HP 850-055qe
Operating System: Microsoft Windows 7 (64-bit)

I'm trying to connect my bluetooth headset to my windows 7 computer HP 850-055qe , but 3 bluetooth peripheral device drivers aren't found. I'm using Broadcom 43142 Bluetooth 4.0 Adapter driver version 6.5.1.6820.

The headphones are sony wh1000xm2. I already contacted sony but they said to contact the computer manufacturer.

How can I install the drivers for:

bthenum\{f8d1fbe4-7966-4334-8024-ff96c9330e15}_vid

bthenum\{81c2e72a-0591-443e-a1ff-05f988593351}_vid

bthenum\{7b265b0e-2232-4d45-bef4-bb8ae62f813d}_vid

1 person had the same question
2 REPLIES 2

‎09-24-2018 01:00 PM

HP Recommended

Hi:

 

See if this video is of help to you...

 

https://www.youtube.com/watch?v=BwhRXDW0yoU

https://www.youtube.com/watch?v=BwhRXDW0yoU
youtube.com/watch?v=BwhRXDW0yoU
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‎09-27-2018 09:38 AM

HP Recommended

I tried all the fixes suggested in the video. I changed all the missing bluetooth peripheral devices into Windows Mobile-based devices and it is still missing the drivers. None of the fixes worked.

 

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