-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Audio
- Re: HP 24ea monitor. Change from VGA to HDMI, no sound

Create an account on the HP Community to personalize your profile and ask a question
10-28-2020 07:09 AM
I have an HP Pavilion 500-366na desktop and an HP 24ea 23.8-inch IPS display. I am running an up-to-date version of Windows 10 - Version 2004 Build 19041.572.
Until now I have connected the monitor to the system using a VGA and an audio cable. Perhaps foolishly, I believed that I would get better video by using an HDMI cable instead of VGA. My desktop has a DVI-D rather than HDMI output, so I bought a converter and connected the HDMI cable. The monitor displays video (though whether I can detect an improvement on the VGA cable is another matter), but there is no sound. I have installed a new driver for the monitor, and checked that the sound driver is up to date, but still no joy. From the monitor user guide, I have both HDMI and audio cables connected. Does anyone have any suggestions?
11-12-2020 08:32 AM
I have been through the HP Audio Check and used the Virtual Assistant up to the point of reconfiguring the Bios, which I would prefer to avoid. None of the checks discovered any problems but there remained no sound.
Replacing the HDMI cable with the VGA one restored the sound, so I guess I will have to forgo improved graphics and stick with VGA.