HP EliteDesk 800 G3 - Horrible Sound issues on Windows 10

[Maui_Tech_Gurus]

I tried removing all Conexant drivers from the HP EliteDesk G3 mini PCs and the sound is great; but moments later Windows 10 forces the Conexant drivers back and after a restart the sound quality is really bad again. What a difference it makes. I hope HP will fix this Conexant driver issue ASAP as we've paid top $$$ for these machines.

[corcagiensis]

I am having the very same problems! Brand new HP EliteDesk 800 G3 with Logitech Z200 speakers - sound is soft, flat, no bass and fades intermittently. Speakers were working fine on my old Dell tower this morning and the sounds was great, so it is a problem with the new computer.

[SuperRobert]

Here´s what you have to do.

1. uninstall conexant driver

2. reboot machine

3. let windows install it´s own native driver

4. a little while after windows will install conaxant driver

5. reboot machine

6. go to device manager and do one of the following:

6a. right click conexant device and choose rollback driver and use microsoft native driver

6b. right click conexant driver and choose update driver - click on let my choose device and then use microsoft native driver.

[JXB1]

Thanks Robert. I'll give it a shot.

[cinteck]

Thanks for the workaround Robert, I'll give it a try. 

I still would like a reply from HP on this issue though, we've got a lot of these systems that we're trying to deploy right now and terrible sound problems just don't work for us.

[JXB1]

I followed Robert's directions as far as I could. Did not find a Microsoft native driver, but I did choose to install the driver called "High Definition Audio Device" over the one with "Conexant" in its name, and it is working great. I've got Whole Lotta Love blasting out bass that is shuddering my windows. (No truer test of bass capabilities on the planet.)

Incidentally, even tho Conexant was not in the name of the High Def Audio Device driver, it showed that name when it was loading. So...I dunno.

At any rate, it sounds good now.

Thanks man.

[cinteck]

Still not a word from HP Support on this? Not even a reply from a rep.

[pTEch75]

Thanks for the Tip superrobert, it worked on two machine I recently deployed. 

HP needs to address this. 

[RedITSolutions]

How is this still a problem??

When are you going to address this issue?? Very poor quality assurance on such an expensive unit.

Not impressed

[JeffS54]

This works great, but reverts back to the problematic driver every time I reboot. How do I make the new driver permantly preferred?