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‎10-26-2020 12:23 PM

HP Recommended
Product: HP ENVY 20
Operating System: Microsoft Windows 10 (64-bit)

Hi Anyone, 

 

I'm looking for audio driver support for my HP ENVY 20. Since i upgraded my OS from Windows 8.1 to 10, my audio has stopped working. I tried using auto upgrade from Windows Support but there are no available audio drivers found. Requesting assistance if you've encountered this problem and was able to resolve it. Thank you.

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2020 12:42 PM

HP Recommended

Hi:

 

If your PC has the IDT audio system, see if installing this W10 IDT audio driver from a newer model AIO PC gets the sound to work again.  Restart the PC after installing the driver...

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎10-26-2020 12:42 PM

HP Recommended

Hi:

 

If your PC has the IDT audio system, see if installing this W10 IDT audio driver from a newer model AIO PC gets the sound to work again.  Restart the PC after installing the driver...

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

1 person found this reply helpful
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‎10-26-2020 04:21 PM

HP Recommended

Hi Paul, Thank you for the BIG HELP! The driver worked perfectly, i now enjoy my speaker after months of trying to troubleshoot this issue. To anyone who has the same issue, here's a solution for you.

 

Again thank you Paul! 

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‎10-26-2020 04:26 PM

HP Recommended

You're very welcome.

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