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‎10-14-2026 08:08 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15m-es0000 (268U2AV)

Hi All,

Please help -- I'm having a problem with my audio. I really notice it in Teams meetings but I think we've landed on a system issue. Here's what I know 

  1. Windows Audio is repeatedly crashing.
  2. The crash involves audiosrv.dll.
  3. Windows file repairs haven't resolved the issue.
  4. We've investigated Realtek drivers and Intel audio components.
  5. The problem affects Microsoft Teams and Windows audio, not just one application.
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