After I got home yesterday I logged on to my computer and launched spotify to listen to music while I do homework and noticed that only the left part of my headphones worked also my mic wasn't working at all. I tried it on other devices around my house and it worked perfectly fine on them but not on my computer, I tried to re-download my sound driver and didn't work. I scrolled through countless forms trying to find something to work, I went to sound, video, and game controllers and erased it and re downloaded it a few times. I ran the troubleshooter a few times didn't work. I ran some commands under command prompt and to my surprise it didn't work. I tried downloading a new driver from AMD or something and it didn't work, then I was scared I messed something up along the way and factory reset my computer to hopefully fix it, but to my surprise it didn't work. Under the control panel it appears as if its offline(AMD High Definition Audio Device) but I can still hear from my left side and the weird thing is when I plug in a two way adapter one into my headphones one side plays sound on both the left and right headphone and the other one only plays it on the right but none fix my mic issues. Any help would be greatly appreciated.
Thank you for trying to help me but both of the solutions you mentioned didn't work. From the information I was able to gather I don't think my laptop registers a aux port at all when I open the aux troubleshooter it keeps saying connect device when its already connected. But then again im not a professional so what do I know. Anyways do you have any more suggestions on what I could do?
While you respond to that, here's what you need to do, if the speaker/headphone work on other devices but not on your HP device:
Use the following steps to open the Component Tests menu.
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the main menu, click Component Tests.
Figure : Selecting Component Tests from the main menu
The Component Tests menu displays.
Your Component Tests menu might be different, depending on the components installed on your computer.
Figure : Sample list of Component Tests
Audio Test - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete.
To run the test, click Audio, and then click Run once.
Choose either the speakers or headphones. When asked, enter the number of notes you heard.
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