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- HP Community
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- Desktop Audio
- I just updated my desktop to windows 10 from windows 8.1. I ...

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12-23-2022 08:45 PM
I just updated my desktop to windows 10 from windows 8.1. I have no audio. I worked with MS to solve this problem and it turns out the driver is not available for Windows 10 on the HP site. MS told me to contact HP and they would manually install the driver. Please help... I have NO sound.
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12-24-2022 03:04 AM
hi
it would take the right model of the computer, but in the meantime tried
https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe
https://ftp.ext.hp.com/pub/softpaq/sp71501-72000/sp71717.html
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12-24-2022 03:04 AM
hi
it would take the right model of the computer, but in the meantime tried
https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe
https://ftp.ext.hp.com/pub/softpaq/sp71501-72000/sp71717.html
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
12-24-2022 08:03 AM - edited 12-24-2022 08:04 AM
You're welcome
but please specify the model of your computer, and mark the solution
this will definitely help other users
Merry Christmas @njlippi
[start]This is an automatic response
To find it follow this
for a desktop computer
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full name with the product number P / N
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user
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12-24-2022 01:16 PM
I downloaded and installed https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe and it worked after the reboot.
I have a very old HP Desktop, bought it with Windows 8 upgraded to Windows 8.1 and now upgraded to Windows 10. I have external speakers. The external speakers now work on the Windows 10 build.
HP Pavilion p6-2420t CTO Desktop PC
Product C9D09AV#ABA
12-26-2022 02:07 AM
thank you very much @njlippi for this return
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user
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