Solved: I just updated my desktop to windows 10 from windows 8.1. I ... - HP Support Community

njlippi · ‎12-23-2022

I just updated my desktop to windows 10 from windows 8.1. I have no audio. I worked with MS to solve this problem and it turns out the driver is not available for Windows 10 on the HP site. MS told me to contact HP and they would manually install the driver. Please help... I have NO sound.

Prométhée · ‎12-24-2022

hi

it would take the right model of the computer, but in the meantime tried

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe
https://ftp.ext.hp.com/pub/softpaq/sp71501-72000/sp71717.html

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Prométhée · ‎12-24-2022

hi

it would take the right model of the computer, but in the meantime tried

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe
https://ftp.ext.hp.com/pub/softpaq/sp71501-72000/sp71717.html

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was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

njlippi · ‎12-24-2022

Thank you so much. As soon as I downloaded and installed, I had sound.... Yay

Prométhée · ‎12-24-2022

You're welcome
but please specify the model of your computer, and mark the solution
this will definitely help other users
Merry Christmas @njlippi

[start]This is an automatic response

To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

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Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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njlippi · ‎12-24-2022

I downloaded and installed https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe and it worked after the reboot.

I have a very old HP Desktop, bought it with Windows 8 upgraded to Windows 8.1 and now upgraded to Windows 10. I have external speakers. The external speakers now work on the Windows 10 build.

HP Pavilion p6-2420t CTO Desktop PC

Product C9D09AV#ABA

Prométhée · ‎12-26-2022

thank you very much @njlippi for this return

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Please remember to mark the answers this can help other users

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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I just updated my desktop to windows 10 from windows 8.1. I have no audio.

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