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‎06-27-2020 06:53 PM

HP Recommended
Product: HP All-in-One 24-dp0158qe
Operating System: Microsoft Windows 10 (64-bit)

My sound mutes and will not unmute. I ran the audio diagnostics test and got this failure code:

 

9TX27H-A4MA5K-GXPQ2J-21T713

 

Thanks in advance!

3 REPLIES 3

‎06-28-2020 08:01 AM

HP Recommended

Hi:

 

The code generated is of little help.  I deleted the serial number of your PC from the report.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9TX27H-A4MA5K-GXPQ2J-21T713OKXXXXXXXXXX6/27/20107AudioAudio Board, Audio Card, Audio Jack, Earphone, Headset, Microphone, Receiver, SpeakersAudio Failure (unspecified)

 

 

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‎06-29-2020 11:31 AM

HP Recommended

Thanks for your help but it leaves me with even more questions. Lol What do I do now? Thanks.

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‎06-29-2020 12:27 PM

HP Recommended

You're very welcome.

 

Unfortunately that I do not know.

 

Most likely it would require a motherboard replacement, since the audio chip is onboard and not a separately removable component.

 

Since you have an all in one PC, there are no expansion slots to add a sound card.

 

You could buy one of those inexpensive USB audio adapters in hope that would at least enable you to have sound.

 

https://www.amazon.com/usb-audio-adapter/s?k=usb+audio+adapter&s=review-rank&qid=1593455217&ref=sr_s...

 

 

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