I need help understanding a failure code

[HornsManiac]

My sound mutes and will not unmute. I ran the audio diagnostics test and got this failure code:

9TX27H-A4MA5K-GXPQ2J-21T713

Thanks in advance!

[Paul_Tikkanen]

Hi:

The code generated is of little help.  I deleted the serial number of your PC from the report.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

9TX27H-A4MA5K-GXPQ2J-21T713

OK

XXXXXXXXXX

6/27/20

107

Audio

Audio Board, Audio Card, Audio Jack, Earphone, Headset, Microphone, Receiver, Speakers

Audio Failure (unspecified)

[HornsManiac]

Thanks for your help but it leaves me with even more questions. Lol What do I do now? Thanks.

[Paul_Tikkanen]

You're very welcome.

Unfortunately that I do not know.

Most likely it would require a motherboard replacement, since the audio chip is onboard and not a separately removable component.

Since you have an all in one PC, there are no expansion slots to add a sound card.

You could buy one of those inexpensive USB audio adapters in hope that would at least enable you to have sound.

https://www.amazon.com/usb-audio-adapter/s?k=usb+audio+adapter&s=review-rank&qid=1593455217&ref=sr_s...