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‎07-21-2020 02:18 AM - edited ‎07-21-2020 02:31 AM

HP Recommended
Product: HP Envy m6
Operating System: Microsoft Windows 10 (64-bit)

 

Hi team,

After not being able to access my laptop, I was finally able to access again. I had reinstalled Windows 10 because the computer was running quite slow. As a result, "windows found drivers for your device, but encountered an error while attempting to install them: IDT High definition Audio Codec"

I uninstalled and rebooted which provided the above message. I then attempted to download this driver sp71717 based on a recommendation for another user, but this didn't work for me.


Am I doing something wrong, or is there a more recent driver that I should be installing?

Many thanks in advance,
DominiqueSydney

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-21-2020 08:06 AM

HP Recommended

Hi:

 

sp71717 is only for HP desktop PC's with the IDT audio.

 

The only suggestion I can offer would be to try the notebook version of the driver from the link below...restart the PC after installing the driver.

 

6.10.6492.0      Jul 17, 2015

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

 

View solution in original post

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1 REPLY 1

‎07-21-2020 08:06 AM

HP Recommended

Hi:

 

sp71717 is only for HP desktop PC's with the IDT audio.

 

The only suggestion I can offer would be to try the notebook version of the driver from the link below...restart the PC after installing the driver.

 

6.10.6492.0      Jul 17, 2015

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

 

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