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Solved!

IDT High Definition Audio Codec Doesn't Work After Windows 10 Reinstall

HP Recommended
HP Pavilion HPE h9-1120t
Microsoft Windows 10 (64-bit)

While away on vacation my desktop crashed. Tried to restore to a point where it had worked. All Restore Points before the crash were gone. Did a clean reinstall of Windows 10.

 

The desktop audio is connected to a receiver and a TV. After the reinstall there was no audio output from the desktop to the receiver (Problem 1). The only audio device that appears in Playback Devices is NVIDIA High Definition Audio and playback for that is through the TV speakers. This is with a really low volume, even with all possible controls set at 100% (Problem 2).

 

Attempted to uninstall and reinstall the ITD Codec driver. Got this message:  Windows found driver software for your device but encountered an error while attempting to install it. A device attached to the system is not functioning.

 

I tried sp55652 and sp63932. Neither one worked.

 

Can you help with both Problems 1 & 2 noted above?

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Hi:

 

See if this W10 IDT audio driver resolves the issue.   Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

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@Paul_Tikkanen wrote:

Hi:

 

See if this W10 IDT audio driver resolves the issue.   Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe


 

Both problems solved. 10 out of 10 stars for Paul Tikkanen.

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@gwcowling323 wrote:

@Paul_Tikkanen wrote:

Hi:

 

See if this W10 IDT audio driver resolves the issue.   Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe


 

Both problems solved. 10 out of 10 stars for Paul Tikkanen.


Another BIG THANKS, The CODEC File Fixed the Audio on my [h8-1360t/ HPE Series]. Windows 10 (64) Update killed my Audio! Hopefully, this  sp71717.exe CODEC is the best for my HP desktop?

Ron

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Hi, Ron:

 

sp71717 would be your only hope of getting the audio to work again.

 

The W10 creators update messed up the audio on 3 of my HP desktop PC's and one HP notebook PC.

 

I had to resinstall the original audio drivers to get the sound to work right again.

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thank you... worked great

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You're very welcome.

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I just wanted to thank you for this solution! Windows updated and spent about an hour and a half trying every solution possible and was about ready to throw my computer out the window. Downloaded this driver and everything is working flawlessly. 2019 and still is working, thanks a million!

 

Kyle

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After upgrading to Windows 10, most users running the “IDT High Definition Audio” have reported that the sound stops working. This is due to a driver malfunction with the IDT High Definition Audio Codec. It started appearing with users who upgraded from Windows 7, Vista or 8 – some users also experienced this issue with other releases of Windows 10.

If you start encountering this error, you will most likely have no sound coming out of your computer. If you try to go through Windows Update and let it update the problematic driver, chances are you will get a Code 10error message and the problem won’t be fixed.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation