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‎10-29-2018 12:10 PM

HP Recommended
Product: HP Envy Phoenix 810
Operating System: Microsoft Windows 10 (64-bit)

Hello everybody!

 

I've got an issue with (as the title says) my IDT HD Audio Codec missing. I've just noticed it due to sound loss while switching from an USB-headset to a double-jack one. I've tried with two USB-headsets and both have worked perfectly but as soon as the jacks are involved nothing comes through. The promblem is that my computer doesn't seem to detect what I plug in the jack ports and from what I've read it should be caused by my IDT HD Audio Codec missing. I can't find a way to install it and I was hoping a kind soul here could help me. 🙂 

 

Thanks in advance,

 

Nino

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-29-2018 12:17 PM

HP Recommended

@Nino_zer

 

Try installing this.

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

REO

 

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎10-29-2018 12:17 PM

HP Recommended

@Nino_zer

 

Try installing this.

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

REO

 

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-31-2018 02:58 AM

HP Recommended

Thank you very much, this is what I was looking for!

 

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‎10-31-2018 04:07 AM

HP Recommended

Your very welcome @Nino_zer

 

REO

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‎11-09-2018 12:29 PM

HP Recommended

Thankyou so much REO51ST. I clicked on your link and with a quick restart, it worked immediately. 

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