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DSHAW1952
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Is there a a2dp driver HP Pavilion 580-137c ?

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Pavilion 580137c
Microsoft Windows 10 (64-bit)

I have searched for hours and cannot find an answer for installing a a2dp driver on my Pavilion 580 137c Desktop computer. I just want to install my Sony Bluetooth headphones model

MDRZX770BN. Does a driver exist for this and if so, how do I obtain it?

If HP eliminated this option, why? What possible reason would they have for not including such a popular Bluetooth required driver?

Any help from someone experienced in this issue would be greatly appreciated. 

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The_Fossette
HP Support Agent
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@DSHAW1952,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are looking for an A2DP driver for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

A2DP stands for Advanced Audio Distribution Profile. This is the Bluetooth Stereo profile which defines how high-quality stereo audio can be streamed from one device to another over a Bluetooth connection - for example, music streamed from a mobile phone to wireless headphones.

 

Although many products may have Bluetooth enabled, in order for music to be streamed from one Bluetooth device to another, both devices will need to have this A2DP profile. If both devices to do not contain this profile, you may still be able to connect, however, these profiles will not support stereo music.

 

You need to make sure that the Bluetooth adapter on your computer supports A2DP and there is no separate driver for it. If you help me with the Bluetooth adapter installed on the computer, I will let you know whether it supports A2DP or not or you can look up this information in the Bluetooth adapter specifications.

 

I hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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DSHAW1952
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I am not very knowledgeable about the inner workings of computer control adapters. Where would I find the information about the BT adapter? Under settings, BT is turned on, under BT settings I see:

Bluetooth device (RECOMM Protocol TDI)

Microsoft Bluetooth Enumerator

Microsoft Bluetooth LE Enumerator

Realtek Bluetooth 4.2 Adapter 

Can a a2dp protocol be downloaded or added somehow?

Thank you for your help in understanding this!

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,941 2,570
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@DSHAW1952,

 

I recommend you download and install the Bluetooth driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84320.exe

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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