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Lukáš1
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Solved!

MY computer doesnt allow me to play sound from both front and rear jack connectors

HP Recommended
HP Pavilion 500 PC series
Microsoft Windows 10 (64-bit)

Hello everyone, please help.

both my fron and rear jack connector doesnt work - it say "not connected" in Czech and the only way to play sound is through my monitor.

 

Lukáš1_0-1607433786243.png


When go to audio settings, the only output device I see is the monitor again:

 

Lukáš1_1-1607434196972.png

 

Please advise, I am getting desperate here :(.

Thank you very much for your time, much apperciated.


Regards,

Lukáš

 

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Paul_Tikkanen
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You're very welcome.

 

The product specs for your PC indicate that it comes with the onboard IDT 92HD65C audio.

 

The only suggestion I can offer, would be to install the W10 IDT audio driver for that audio system and restart the PC.

 

Tempo High Definition Audio Driver (Original IDT)

 

6.10.6504.0     Jul 3, 2015

 

sp71717.exe (hp.com)

 

 

View solution in original post

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Paul_Tikkanen
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Hi, Lukáš:

 

What is the full model number or product number of your PC?

 

Use this guide to find that information...please do not post the serial number.

 

Stolní počítače HP - Postup při hledání čísla modelu a čísla produktu | Zákaznická podpora HP®

 

The pictures you posted are of your nVidia graphics card's HDMI Audio device, which is not the onboard audio system.

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Lukáš1
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Hi Paul,

 

thank you very much for your time. The Product number is K0R37EA#BCM (not sure if the second character is a zero or O),  model number 500-306nc

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Paul_Tikkanen
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132,334 122,511 20,139 30,889
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You're very welcome.

 

The product specs for your PC indicate that it comes with the onboard IDT 92HD65C audio.

 

The only suggestion I can offer, would be to install the W10 IDT audio driver for that audio system and restart the PC.

 

Tempo High Definition Audio Driver (Original IDT)

 

6.10.6504.0     Jul 3, 2015

 

sp71717.exe (hp.com)

 

 

View solution in original post

Lukáš1
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It woooooooorked!!! I salute you my friend, thank you very much!

a3e63648c2db760af344e99aaa813154.gif

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Paul_Tikkanen
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Anytime.

 

Glad to have been of assistance.

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