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‎08-21-2020 02:50 PM

HP Recommended
Product: HP Compaq Elite 8300
Operating System: Microsoft Windows 10 (64-bit)

I have many of these same units in a lab environment. 2 of them are showing this message after updating Windows. When I go into Device Manager the IDT High Definition Audio Device CODEC is not even shown any more.

 

I tried updating with both sp71717 and sp71886 with no success. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-21-2020 03:45 PM

HP Recommended

hi

maybe it s this one ??

https://support.hp.com/us-en/product/hp-compaq-elite-8300-all-in-one-desktop-pc/5272027/product-info

HD stereo codec
IDT92HD91 4-channel codec

 

So if it s this one , try windows 8 drivers
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-compaq-elite-8300-all-in-one-desktop-p...

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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2 REPLIES 2

‎08-21-2020 03:45 PM

HP Recommended

hi

maybe it s this one ??

https://support.hp.com/us-en/product/hp-compaq-elite-8300-all-in-one-desktop-pc/5272027/product-info

HD stereo codec
IDT92HD91 4-channel codec

 

So if it s this one , try windows 8 drivers
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-compaq-elite-8300-all-in-one-desktop-p...

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No

‎08-21-2020 04:57 PM

HP Recommended

That seemed to be it. I was finally able to see the missing device under "unknown sources" in the device manager. When I clicked on that, it was trying to use the IDT High Definition Audio Device CODEC for some reason.

 

I selected that device, went into the driver properties to find an updated driver but instead selected find one on my PC. Two drivers were listed, the IDT High Definition Audio Device CODEC and the one you mentioned, HD Stereo Codec. I selected the HD Stereo codec and even though it gave me a warning that the codec may not work properly, everything was back to normal with full sound.

 

Thank you. 

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