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HP Recommended
hp envy 23-d039
Microsoft Windows 10 (64-bit)

Hi everyone,

I recently had to clean out my computer as it was giving problems (reset everything and deleted apps not originally installed with the computer, but left personal files). However, I am having an issue with the audio. It is saying that there is No Audio Output device installed. The computer came with Beats built in speakers. I have tried toubleshoot using the audio troubleshooter and it says that the computer needs to be restarted, which I have done and that did not solve the problem. I have went to device manager and tried uninstalling, "View hardware changes" and updating and it says that there is an error - a device with the audio isn't working. I have tried reinstalling the audio driver through here but it still doesn't work. I don't know what else I should do...

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

The only suggestion I can offer would be to see if installing this W10 IDT audio driver and restarting the PC, gets the sound to work again...

VERSION: 6.10.6504.0

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

The only suggestion I can offer would be to see if installing this W10 IDT audio driver and restarting the PC, gets the sound to work again...

VERSION: 6.10.6504.0

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

HP Recommended

That worked! Thank you!

HP Recommended

You're very welcome.

HP Recommended

You're  the bomb Paul.  I've been messing with the Virtual agent  for hours trying to get this resolved and thanks to you it  is!

HP Recommended

You're very welcome.

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