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michyyd
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Solved!

No Audio Output device installed - Beats built in speakers

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hp envy 23-d039
Microsoft Windows 10 (64-bit)

Hi everyone,

I recently had to clean out my computer as it was giving problems (reset everything and deleted apps not originally installed with the computer, but left personal files). However, I am having an issue with the audio. It is saying that there is No Audio Output device installed. The computer came with Beats built in speakers. I have tried toubleshoot using the audio troubleshooter and it says that the computer needs to be restarted, which I have done and that did not solve the problem. I have went to device manager and tried uninstalling, "View hardware changes" and updating and it says that there is an error - a device with the audio isn't working. I have tried reinstalling the audio driver through here but it still doesn't work. I don't know what else I should do...

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Paul_Tikkanen
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Message 2 of 6
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Hi:

The only suggestion I can offer would be to see if installing this W10 IDT audio driver and restarting the PC, gets the sound to work again...

VERSION: 6.10.6504.0

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

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michyyd
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Message 3 of 6
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That worked! Thank you!

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Paul_Tikkanen
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Message 4 of 6
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You're very welcome.

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DMJB
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Message 5 of 6
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You're  the bomb Paul.  I've been messing with the Virtual agent  for hours trying to get this resolved and thanks to you it  is!

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Paul_Tikkanen
Level 21
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129,149 119,326 19,487 29,781
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You're very welcome.

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