No audio !!!

[emlynw]

Following an Intel driver update failure I had no sound device on my PC (the speaker icon in the task bar had a red cross diasplayed. I have managed to download and install the HP audio driver (sp92732) and now have restored the sound however when I turnup the sound via either the keyboard or the Bang & Olufsen controls I am occasionally getting the blue screen message:-
Stop Code :PAGE_FAULT_IN_NONPAGED_AREA
What Failed:RTKVHD64.SYS
This is then followed by the PC restarting.

[asmita6658]

Hi @emlynw

Welcome to the HP Support Community. 

To better assist you -

1) What's the model name of the computer? Click here for steps on finding the information we need. Do not share any of your personal information such as serial, phone number, email ID, etc.

2) What's the operating system installed on it? 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[emlynw]

Model Envy AIO-27-b206na

Product 4DV55EA

Running Windows 10 version 1809

[asmita6658]

Thanks for replying @emlynw

Try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

Also, try updating the computer using these steps -

Step 3 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 4 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

[jaberry]

This did not help.  I still have no audio.