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HP Recommended
Envy Phoenix 860-180st
Microsoft Windows 10 (64-bit)

I recently purchased an HP Envy Phoenix 860-180st. When I play older .mov files that I have, I hear no audio. I have tried multiple players on the PC and I get the same result from each. I only have the issue with .mov files and no other audio or video files. Does anyone have any idea how to reslove this?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@tminn106

 

  • Create a Restore Point
  • Make copies of your .mov files and store them somewhere out of the way for safe keeping
  • Convert the .mov file to .avi or perhaps .wmv

 

Use your favorite search engine and look for "convert .mov to .wmv"

 

Added Reference:

How do I convert .mov video to .wmv video?

 

WinX Free MOV to WMV Converter

 

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Click my Answer Accept as Solution to help others find Answers.

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@tminn106

 

  • Create a Restore Point
  • Make copies of your .mov files and store them somewhere out of the way for safe keeping
  • Convert the .mov file to .avi or perhaps .wmv

 

Use your favorite search engine and look for "convert .mov to .wmv"

 

Added Reference:

How do I convert .mov video to .wmv video?

 

WinX Free MOV to WMV Converter

 

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Click my Answer Accept as Solution to help others find Answers.

Dragon-Fur

HP Recommended

Thanks for the quick response and the suggestion Dragon-Fur! I downloaded a top CNET recommended converter... Worked like a charm!

HP Recommended

@tminn106

 

You are most welcome!

 

Happy screening!

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Click my Answer Accept as Solution to help others find Answers.

Dragon-Fur

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