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‎08-18-2019 10:59 AM

HP Recommended
Product: EliteDesk 800 G4 Tower
Operating System: Microsoft Windows 10 (64-bit)

Hi. I have a very new PC that worked fine on audio until I updated Windows from Ver 1809 to Ver 1903. Big mistake as now there is no audio. To be precise, when using the rear audio input I can see that the signal is being seen by the PC, but there is now no audio output to my speakers. Please Could anyone advise?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2019 03:22 PM

HP Recommended

@Fred7777 

 

Please download and perform a CLEAN install of the following Synaptics HD Audio Driver software

 

   https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98201.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎08-18-2019 03:22 PM

HP Recommended

@Fred7777 

 

Please download and perform a CLEAN install of the following Synaptics HD Audio Driver software

 

   https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98201.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-19-2019 04:34 AM

HP Recommended

A big 'thank you' for sorting my audio issue. The download and a few tweaks in audio setup got things working again.

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