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Hello
what is the exact model of the computer, product number?
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
There are several possibilities, if the helmet used is functional, you may have a hardware problem, there is nothing we can do here!
The connector used is not suitable, for example you are using a headset which is suitable for a smartphone with, the tip can not plug in correctly ..
Or you simply do not push the connector in enough, so part of the tip does not make contact! This document could possibly help:
https://support.hp.com/us-en/document/c04474731
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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional
was this reply helpful , or just say "thank you " ? Click on the yes button
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional
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