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07-16-2017 09:11 AM
Hello, I have a HP Pavillion Wave Desktop -600-a159na and my front usb has stopped working for some reason, all the other ports work perfectly, I have tried re-installing the chipset drivers, but no joy in getting the front usb to work, not sure if like the other posts that its a cable that's come adrift as I haven't moved the computer about at all, I am willing to open it up and check the connections though, but just thought if there is anything else I can try before that.
Hope I can get help from here.
Thanks in advance
Solved! Go to Solution.
07-17-2017 10:53 AM
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that the front USB port is not working.
Don’t worry, I’d love to help.
As you mentioned that you have run a test on the USB port and the test failed with a failure ID, it looks like a hardware issue and I recommend you to contact phone support to check the available service options for your computer.
Here is how you can get in touch with the phone support.
Open link: www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.
Hope that answers your question and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
I am an HP Employee
07-30-2017 12:39 PM
In my case, it was just the USB front-end cable that was disconnected anyway. Once reconnected, everything was resolved.
I had also tried reinstalling the drivers, but the problem was really mechanical.
I hope I have helped and I wish you good luck in solving the problem.