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‎11-11-2019 12:26 PM

HP Recommended
Product: HP ENVY 27 All in One
Operating System: Microsoft Windows 10 (64-bit)

Stop Code PAGHE FAULT IN NONPAGED AREA what failed RTKVHD64.sys  Not able to play sound (has X against)

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2019 08:06 AM

HP Recommended

Just to let you know my problem was resolved by Istavanzoltan  szucs  from HP Customer Support yesterday. He used remote access to delete and reload the affected sound driver files and check my system over.

View solution in original post

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3 REPLIES 3

‎11-14-2019 07:25 AM

HP Recommended

@ETMan,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting a bluescreen error when you start the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04593971

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎11-14-2019 08:06 AM

HP Recommended

Just to let you know my problem was resolved by Istavanzoltan  szucs  from HP Customer Support yesterday. He used remote access to delete and reload the affected sound driver files and check my system over.

Was this reply helpful? Yes No

‎11-14-2019 08:15 AM

HP Recommended

@ETMan,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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