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‎10-20-2020 11:28 AM

HP Recommended
Product: HP Envy 23 Touchsmart All in One
Operating System: Microsoft Windows 10 (32-bit)

When I updated my PC all of my audio devices stopped working and I can't find them, I've tried everything with the virtual agent but the audio devices just aren't there, I've tried everything that I can do but I can't get a hold of anyone who can help, headphones don't work either.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2020 12:44 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if this W10 IDT audio driver works on your model PC.

 

Restart the PC after installing the driver.

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

It is only going to work for 64 bit operating systems and you posted that your PC is running W10 32 bit, which I find hard to understand, since all those model PC's came with a 64 bit operating system.

View solution in original post

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5 REPLIES 5

‎10-20-2020 12:44 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if this W10 IDT audio driver works on your model PC.

 

Restart the PC after installing the driver.

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

It is only going to work for 64 bit operating systems and you posted that your PC is running W10 32 bit, which I find hard to understand, since all those model PC's came with a 64 bit operating system.

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‎10-22-2020 08:43 AM

HP Recommended

Yeah it probably is 64bit, tbh I don't know what either of them mean. I'll give it a try though thank you!

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‎10-22-2020 08:48 AM

HP Recommended

You're very welcome.

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‎10-22-2020 09:03 AM

HP Recommended

It worked thank you!

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‎10-22-2020 09:04 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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