Sound not working

[JenLok]

Hello. I have no sound coming from media players or internet. Skype pings work. Checking Sound Settings, the "Speakers/Headphones IDT High Definition Audio CODEC" test shows this is working (test gives normal sound). It's the "Communications Headphones IDT High Definition Audio CODEC" that's not working (test gives no sound).

Clicking on Communications Headphone Properties, then the Events tab, tells me that on 6/2/18 the following Events happened: Device install requested, Device install requested, Device migrated, Driver service added (STHDA), Device installed (stwrt64.inf_amd64_longnumberstring... I'm not certain but believe this corresponds to the date I lost audio.

I have also -- I think -- tried uninstalling/reinstalling, at least I followed troubleshooting prompts to do so. No change afterward.

Some further details:

--No error messages have been received.

--I have no external/additional speakers, just the built-in computer speakers.

--Nothing is muted.

 I don't know what else to try. I have no particular computer skills, but I can follow click this-click that directions, which is what I've been trying to do via google searching for tips. Hoping someone can help.

[Paul_Tikkanen · Accepted solution]

Hi:

The only suggestion I can offer, would be to see if this W10 IDT audio driver gets the sound to work again.

Install and restart the PC...

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

File name: sp71717.exe

[JenLok]

That did the trick! Test worked, media player producing sound, everything seems to be in working order now. Thanks a bunch!

[Paul_Tikkanen]

You're very welcome.