USB Audio Interface problems

[Asweeney]

Playing audio through a  usb connected audio interfaces produces pops and crackles. 

All drivers are updated. Happens on different mfg interfaces( have tried 3 different ones). Happens on all usb ports. 

Have tried different sources of wave files.  It is not a latency problem. Seems like an HP hardware / USB problem.

[sandytechy20 · Accepted solution]

@Asweeney

Welcome to HP support community.

Run system test and test on USB to check any hardware failure

Refer this HP document to run the test:- Click here

If the test passes, then update the Bios and Chipset drivers

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Asweeney]

Thank You Sandytechy20.

The bios and chiop upgrades resolved the issue.

Asweeney

[sandytechy20]

@Asweeney

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.