Solved: Re: Volume Control does not work - HP Support Community

ApolloHenkie · ‎04-20-2018

I own a HP ENVY Curved All-in-One PC 34-b0xx and the Bang & Olufsen volume control does not work anymore. I have done all test, installed the latest drivers but to no avail. Any tips?

Riddle_Decipher · ‎04-21-2018

@ApolloHenkie

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand the volume control isn't working on your AIO PC,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Did you make any software or hardware changes on your PC?

When was the last time it worked?

Does an external speaker or headphone work?

(Please check, if you haven't already and get back to me with the status)

While you respond to that, here's what I recommend you do:

Please try few steps recommended below to enable volume icon from your PC.

From the Windows 10 desktop, right-click on the taskbar, then select Properties to open the Taskbar and Start Menu Properties box.
In the Taskbar tab, left-click the Customize... button on the right of 'Notification area:' to open the Settings/SYSTEM/Notifications & actions window.
In that window, under Quick actions, left-click on 'Select which icons appear on the taskbar' to open the Settings/SELECT WHICH ICONS APPEAR ON THE TASKBAR window.
In that window, a list of icons is displayed with their names and on/off switches. Find the Volume icon and select the switch to On. Close the window.
You may have to restart Windows for this change to take effect.

Also, Please try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.
background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.
Start the BITS service click start, and then click run.
Type services.msc in the open box and then click ok.
Right-click background intelligent transfer service, and then click properties.
On the general tab in the startup type box, click Automatic, and then click apply.
In the service status section of the properties dialog box, verify that the BITS service is started. if it is not started, click start.
Click apply, and then click OK.

If none of the above helps, here's the next set of steps that should fix this, once and for all:

Update the BIOS using this link: https://hp.care/2Gg3ifO
Then, Update the audio drivers using this link: https://hp.care/2GdSbUr

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer to this article: https://hp.care/2sZtJzF to know more information about running system diagnostics on your PC.

If the issue still persists after trying out all the above steps, please Contact HP as this could be a hardware malfunction:

HP Support can be reached by clicking on the following link:

* Open link: https://hp.care/2moMFSc

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on the "Accept as solution".

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

Riddle_Decipher · ‎04-21-2018

@ApolloHenkie

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand the volume control isn't working on your AIO PC,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Did you make any software or hardware changes on your PC?

When was the last time it worked?

Does an external speaker or headphone work?

(Please check, if you haven't already and get back to me with the status)

While you respond to that, here's what I recommend you do:

Please try few steps recommended below to enable volume icon from your PC.

From the Windows 10 desktop, right-click on the taskbar, then select Properties to open the Taskbar and Start Menu Properties box.
In the Taskbar tab, left-click the Customize... button on the right of 'Notification area:' to open the Settings/SYSTEM/Notifications & actions window.
In that window, under Quick actions, left-click on 'Select which icons appear on the taskbar' to open the Settings/SELECT WHICH ICONS APPEAR ON THE TASKBAR window.
In that window, a list of icons is displayed with their names and on/off switches. Find the Volume icon and select the switch to On. Close the window.
You may have to restart Windows for this change to take effect.

Also, Please try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.
background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.
Start the BITS service click start, and then click run.
Type services.msc in the open box and then click ok.
Right-click background intelligent transfer service, and then click properties.
On the general tab in the startup type box, click Automatic, and then click apply.
In the service status section of the properties dialog box, verify that the BITS service is started. if it is not started, click start.
Click apply, and then click OK.

If none of the above helps, here's the next set of steps that should fix this, once and for all:

Update the BIOS using this link: https://hp.care/2Gg3ifO
Then, Update the audio drivers using this link: https://hp.care/2GdSbUr

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer to this article: https://hp.care/2sZtJzF to know more information about running system diagnostics on your PC.

If the issue still persists after trying out all the above steps, please Contact HP as this could be a hardware malfunction:

HP Support can be reached by clicking on the following link:

* Open link: https://hp.care/2moMFSc

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on the "Accept as solution".

Have a great day!

Riddle_Decipher
I am an HP Employee

ApolloHenkie · ‎04-23-2018

Did you make any software or hardware changes on your PC? No

When was the last time it worked? A fortnight ago

Does an external speaker or headphone work? Yes

The volume icon was already present in the task bar.

Upgrades done. The volume control works, it is the Bang & Olufsen volume control - the circle you operate with your finger - does not work anymore.

Riddle_Decipher · ‎04-23-2018

@ApolloHenkie

Thank you for replying with this detailed response 😉

I appreciate your time and efforts,

As far as I know the driver update should have resolved the issue,

however, since it hasn't, you could try these steps as well:

Please perform bios defaults from this link: https://hp.care/2uLVga4 (HP PCs - Configuring the Boot Order in the System BIOS)

Steps:

Press the f9 key to reset the BIOS to the default settings.
Press the f10 key to save the changes and exit the BIOS settings menu.

Now check if the issue gets resolved.

If it continues, then go back to the bios and check if you can locate anything that states action keys or hotkeys. If it is disabled, please enable it. Then exit bios and login to Windows and check if the issue gets resolved.

If it continues, then, uninstall and reinstall the audio drivers by following these steps:

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
Then restart the computer and update audio drivers from this link: https://hp.care/2B3MVQS and follow the on-screen instructions.
Then check if the situation has been corrected.
If the issue still persists, then please roll back the bios and check if it gets fixed.

Link to roll back bios: https://hp.care/2hdqGPN (HP Desktop PCs - Recovering the BIOS)

Please try with Windows + B or Windows + V keys.

Now check if it gets fixed.

If it does not, please try to download and install this softpaq from this link: https://hp.care/2Iy03xx (HP ENVY Curved All in One 34 - No Audio After Switching Sources)

If the problem continues, then try to update the bios from this link: https://hp.care/2IwCk10

And follow the option “Updating the BIOS when Windows does not start (Windows 10, 8, 7).

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

ApolloHenkie · ‎04-30-2018

In your previous post you stated that the driver update should do the trick so I revisited this. I meticulously followed everything and checked and double check with a final paranoia check and now the problem is solved. Thank you.

Riddle_Decipher · ‎04-30-2018

@ApolloHenkie

Thank you for the update,

I appreciate your time and efforts,

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee

Volume Control does not work

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