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_EricV_
Level 2
20 9 0 0
Message 1 of 11
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Windows 10 Bluetooth not working

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HP Slimline Desktop - 290-p0043w
Microsoft Windows 10 (64-bit)

I have a LG XBOOM Bluetooth stereo that worked for 10 days when I connected it to my Windows 10 Bluetooth. It stopped working and been 7 days now. It comes up in the Bluetooth name list, but when I click on it it does not connect. I got in touch with a LG agent and she said I need a higher up firmware update for this Desktop to get it to work again. Is there a Bluetooth driver that can fix this issue?

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Prométhée
Level 16
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Message 2 of 11
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Hello
sorry i didn't have a chance to use Bluetooth

https://support.hp.com/us-en/product/hp-slim-290-p0000-desktop-pc-series/19390524/model/23205936/doc...
try, updating the driver

Wireless LAN 802.11a/b/g/n/ac (1x1) and Bluetooth 4.2 M.2

https://support.hp.com/us-en/drivers/selfservice/hp-slim-290-p0000-desktop-pc-series/19390524/model/...

 

and help here

 Connecting a Bluetooth Device (Windows)



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_EricV_
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Message 3 of 11
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What do you mean by "Wireless LAN 802.11a/b/g/n/ac (1x1) and Bluetooth 4.2 M.2" ? Do I have to actually download that exactly as said? I can't find it.

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Prométhée
Level 16
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Message 4 of 11
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try this one

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-slim-290-p0000-desktop-pc-series/19390...



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_EricV_
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Message 5 of 11
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I downloaded that update you just posted and it still does not work. It has the speaker with the red X still. Bluetooth isn't working.

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Prométhée
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Message 6 of 11
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Is the driver installed at least?
did you try what is explained in the links?
can you test another device, and can you test the speakers with another device?



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_EricV_
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Message 7 of 11
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Yes I did. I'm going to try it on a different device. Do you want me to take a picture of my device manager so you can see which drivers are installed?

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Prométhée
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Message 8 of 11
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IF you want, but I'm afraid I can't help you more than that, I don't have such a device to test

 



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_EricV_
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Message 9 of 11
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I need to figure this out. I paid money for the device, that's why I really don't like Bluetooth. It worked when I first bought it and now it's not doing nothing. It doesn't even connect via my iPhone bluetooth. It did at one point but not anymore. It's not showing up in m Windows 10 choose your output or input device.

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_EricV_
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Message 10 of 11
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Some how it works now with my Windows 10. I had to unplug and hold power switch on my LG unit for 15 seconds then plug it back in and it's working now.

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