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HP Recommended
Envy Recline 23 m210ea Touchsmart Beats SE
Microsoft Windows 10 (64-bit)

I have a HP Envy Recline 23 m210ea.

All was fine with the sound when running Windows 8.1. I have replaced the 1TB HD with a new 2TB SSD and installed Windows 10. I now can't get the sound to work properly. The problem is trying to get additional sound from the jack in the side of the PC to my speakers. With Windows 8.1, these worked fine. Now with Windows 10, the sound plays via the internal speakers only. This last point is not exactly true, I can get sound to the external speakers when I go into the config settings and run the test. The two side speakers and woofer work. But when you play music or other applications, the sound only comes from the internal speakers. 

My first attempt to fix was to use the Windows 10 driver for the sound card from the HP driver site for this PC (sp71717). After installing this there is no sound at all. I then tried the driver for Windows 8.1, this wont install. It says it is not compatible with the system I am using. 

I am sure it is a driver issue. Does anyone know one that will work? The sound card is an IDT and has Beats. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

If anyone is interested, I have fixed the sound issue that I previously reported. I had spent 5 or more days trying to fix it without success. I read all of the advice on the forum and other places and in my case, none worked. I am not a PC expert but do understand quite a bit of what was needed.

 

Most of the suggested fixes proposed installing various drivers for the IDT sound card and some also talked about how you can get Beats back on your PC after the windows 10 upgrade. I tried every suggested driver but nothing would get my sound to play from the 3.5mm socket on the RH side of the PC. It would play sound during the test via control panel but music and other would not come from the side socket. I managed to get Beats to show up on my PC but it did not do anything other than look like the program.

 

Solution 1, which was better than nothing, was to buy a USB driven external sound device that had a 3.5 mm socket. Cost was about 11 UK pounds. I could now get my external speakers to work but the sound was not great and could not be improved.

 

Solution 2, which is the one I recommend, is to install Boom 3D. You can find it on the web and I installed my copy from the MS store. They offer a free trial, which is what I installed. This totally fixed the sound and took it to the same level it was before I installed Windows 10. It looks a bit like the Beats software. It installs new drivers that work with the internal sound card so I no longer need the USB device. This (Boom speakers) is now my default sound. It has transformed the PC sound to where it was with Windows 8.1. Once I was happy that this was working, I purchased the paid Boom 3D version, which was about 11 pounds.

 

Hope this advice might help others.

View solution in original post

3 REPLIES 3
HP Recommended

HAVE YOU FIXED IT YET

HP Recommended

Unfortunately, not.

I have come to the conclusion it is not possible to fix. I have spent 3 days trying everything, including starting all over again and re-installing a fresh copy of Windows 10 on the re-formatted SSD. Same result.

When you do the Windows 10 installation, MS installs a standard sound driver. Not the IDT one. It enables sound from the internal speakers. It does not provide the Beats software. If you install the driver HP has on the website for my model (i.e., SP71717) it installs Beats but you get no sound from anywhere and nothing you try will get it. So, I rolled back the driver to the stock MS one.

Windows update gives you an alternative IDT driver you can install. I install this. It does provide the Beats menu but it does not really do anything. The same result that there is no sound coming from the 3.5mm socket in the side of the PC.

I have concluded the only fix is a separate USB/3.5 mm adapter (~£11). With this you can play sound to the external speakers. Not great or controllable sound, but it is better than the internal speakers.

I have concluded this is the best you can get. Nowhere near as good as the Windows 8 solution.

 

HP Recommended

If anyone is interested, I have fixed the sound issue that I previously reported. I had spent 5 or more days trying to fix it without success. I read all of the advice on the forum and other places and in my case, none worked. I am not a PC expert but do understand quite a bit of what was needed.

 

Most of the suggested fixes proposed installing various drivers for the IDT sound card and some also talked about how you can get Beats back on your PC after the windows 10 upgrade. I tried every suggested driver but nothing would get my sound to play from the 3.5mm socket on the RH side of the PC. It would play sound during the test via control panel but music and other would not come from the side socket. I managed to get Beats to show up on my PC but it did not do anything other than look like the program.

 

Solution 1, which was better than nothing, was to buy a USB driven external sound device that had a 3.5 mm socket. Cost was about 11 UK pounds. I could now get my external speakers to work but the sound was not great and could not be improved.

 

Solution 2, which is the one I recommend, is to install Boom 3D. You can find it on the web and I installed my copy from the MS store. They offer a free trial, which is what I installed. This totally fixed the sound and took it to the same level it was before I installed Windows 10. It looks a bit like the Beats software. It installs new drivers that work with the internal sound card so I no longer need the USB device. This (Boom speakers) is now my default sound. It has transformed the PC sound to where it was with Windows 8.1. Once I was happy that this was working, I purchased the paid Boom 3D version, which was about 11 pounds.

 

Hope this advice might help others.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.