Z800, HP performance Advisor and Audio Crackling

[DavidGhst]

Hi! i've trying in all way but i can't find a solution.
I bought a Hp z800 to use on my music studio, but there some problems.
I often experience crackling, popping, sound problems, mute and reactivate my sound card for no apparent reason.
So using latency moon, a software dedicated to monitoring audio latency, I discovered that there were problems with the drivers, and with the relative firmwares I think.
I've tried all ways to update the BIOS, but it seems up to date, fix the CPU settings and delete certain audio drivers, but I haven't found a solution.
Searching I found that this often happens with similar Z800 or HP workstations, and that some people had solved it using HP performance Advisor.
The only problem is that I can't find that software and cannot be downloaded; can there be other methods of resolution?

[DGroves]

try the latest realtek HD  driver,  (the installer will auto remove existing driver)

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...

use a usb based "DAC" (pick one that suits your needs)

https://www.amazon.com/FiiO-E10K-Headphone-Amplifier-Black/dp/B00LP3AMC2

use a dedicated pci-e or PCI based audio card (z800 has one pci slot)

[DavidGhst]

LoL no thanks, i didn't use realtek HD, nor a headphone amp, I work professionally in the music field, I have an audient ID 44, thank you. On the contrary, shouldn't you normally eliminate any external driver to the one you are using? Even though Windows seems to want to keep its useless audio drivers at all costs ...

but as I wrote, this workstation seems to have more of a problem in such cases, such as production and audio work, and I don't think it's a PCI problem, do I?

[DavidGhst]

https://audient.com/products/audio-interfaces/id44/overview/

[DGroves]

if your not using a realtek driver,...then your not using the z800's onboard audio so therefor you can't be having issues with the onboard audio

how are you driving the ardent id44 ?

[DavidGhst]

the problem is that I can't uninstall realtek's useless driver, or so it seems, so I thought it conflicted with audient drivers, also according to the Audient support, who told me to just keep their drivers.

the sound card only has problems with the z800, so the problem is the computer unfortunately.
It's a shame, because I was expecting a working and performing workstation, not with all these problems.

There are the problems that Latency Mon found:

[DGroves]

to uninstall existing realtek drivers

Find the Sound, Video, and Game Controllers section of the Device Manager and expand it.

Expand the category and find your Realtek High Definition Audio driver.

Right-click on the Realtek HD driver.

Select Uninstall in the menu option.

now the device should have a yellow "!"

select properties of the realtek device and select disable

the onboard realtek codec is now disabled and can no longer be used by windows

and the Realtek driver has been removed from windows, you will need another audio device installed for sound

restart system

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HP workstations when new were tested by many vars/software makers for full compliance at the time of release and during it's active support life your devices did not exist at the time the system was in factory support so there was no way to test those devices.......................

furthermore your current hardware might have issues that are not HP's fault but theirs...........and they find it easier to blame HP for any issues

[DavidGhst]

mmh, no, definitely not.
as I said, without having to specify too much, the sound card works with old, new, macbook, and windows computers, I've tried it Everywhere, even with computers from 2010 and earlier, so let's avoid saying or thinking it might have been the hardware.

however I have already uninstalled the driver several times, but both realtek (it seems not for a few days) and HD AUDIO blablablah keep coming back.

i don't know if you checked what it says latency mon, but it's not talking about USB audient problems, but about Windows stuff and workstation physics.

anyway thanks for the help, but I think I need the help of someone who understands professional audio, hardware and software issues, because I don't see a way out otherwise, other than to buy a better performing computer.
For example in 8 years of macbooks with worse hardware, I have always had better performance and no audio problems, and now with a workstation with 96 gb of ram, two CPUs, thousands of hard disk slots and Sh * t like these, can't handle a sound card or audio tasks. LOL 

[DavidGhst]

thank you especially because you are the only one who was interested and tried.
Anyway what were the third party software you mentioned at the beginning?

[DGroves]

FYI, i have over 20 years in the "IT" field using HP and Dell systems for what it's worth

anyway, i dug out a z800 and installed win 10 pro x64 and updated it to the latest build

using the default power plan, the system failed the LatencyMon test you linked to previously with a notice about audio crackling and audio buffer issues. this was resolved by simply changing the default windows power plan from balanced to high performance. LatencyMon now reports the system a suitable for audio work

i can attach the LatencyMon report files if you want to see them