Z800, HP performance Advisor and Audio Crackling

[DavidGhst]

i removed the realteks on the advice of the sound card manufacturer, but if you tell me to install them, in case i install them again, so much the problem apparently is not them.
However, if the problem should be the usb cards (I hope, because it would be the minimum) to identify a good usb pci, at least for my work, I have to look for them with the physical driver?
And since I basically don't do anything with 3.0s, maybe I should do good 2.0s.

[DGroves · Accepted solution]

your advice to remove the realtek driver was based on the erroneous assumption that the onboard sound could either be disabled in the bios or was a add-in sound card

again, last time......the win 10 native realtek driver that is part of windows has known problems,.. install the latest one from the realtek site

[DavidGhst]

Look, I'll tell you that nothing seems to have changed in uninstalling the realtek drivers, as maybe the problems aren't these, but I'll install them again, even if I find their use redundant. But it's windows, as with everything it must complicate life LoL.

anyway my 3.0 is a pc0057a of logilink, now I totally detached it.

[DavidGhst]

I marked the wrong answer as the solution,
however, since I removed that 3.0 usb there seem to be no more problems, today I got the high point one, I'll see if the problem is not really in the contacts.
however, at least it became clear what the real problem might be, and that I was initially off track.
Thanks so much again.

[DavidGhst]

not true, even with the new card the problem returned.

[DGroves]

does latencymon show excessive USB time using the new card like your original usb dongle did?

the z800 supports "eSATA"

you can also use removable 3.5 drive caddie's or caddieless hotswap in the z800 5.25 drive bays

[DavidGhst]

this is what Mon latency says

[DavidGhst]

This is the report:

Spoiler

_________________________________________________________________________________________________________
CONCLUSION
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Your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:09:44 (h:mm:ss) on processors 0,1,2,3,4,5,6,7,8,9,10 and 11.

_________________________________________________________________________________________________________
SYSTEM INFORMATION
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Computer name: DESKTOP-MA59M20
OS version: Windows 10, 10.0, version 2009, build: 19043 (x64)
Hardware: HP Z800 Workstation, Hewlett-Packard
CPU: GenuineIntel Intel(R) Xeon(R) CPU X5690 @ 3.47GHz
Logical processors: 24
Processor groups: 1
RAM: 98287 MB total

_________________________________________________________________________________________________________
CPU SPEED
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Reported CPU speed: 3463 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 532,80
Average measured interrupt to process latency (µs): 7,393115

Highest measured interrupt to DPC latency (µs): 436,90
Average measured interrupt to DPC latency (µs): 3,053227

_________________________________________________________________________________________________________
REPORTED ISRs
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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 288,982096
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%): 0,017245
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in ISRs (%) 0,017245

ISR count (execution time <250 µs): 66399
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 2
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0

_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 1200,713543
Driver with highest DPC routine execution time: ntoskrnl.exe - NT Kernel & System, Microsoft Corporation

Highest reported total DPC routine time (%): 0,025481
Driver with highest DPC total execution time: USBPORT.SYS - Driver porta USB 1.1 & 2.0, Microsoft Corporation

Total time spent in DPCs (%) 0,059697

DPC count (execution time <250 µs): 630004
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 247
DPC count (execution time 1000-2000 µs): 2
DPC count (execution time 2000-4000 µs): 0
DPC count (execution time >=4000 µs): 0

_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: ableton live 11 suite.exe

Total number of hard pagefaults 419
Hard pagefault count of hardest hit process: 186
Number of processes hit: 19

_________________________________________________________________________________________________________
PER CPU DATA
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CPU 0 Interrupt cycle time (s): 22,957537
CPU 0 ISR highest execution time (µs): 0,0
CPU 0 ISR total execution time (s): 0,0
CPU 0 ISR count: 0
CPU 0 DPC highest execution time (µs): 690,484262
CPU 0 DPC total execution time (s): 0,375707
CPU 0 DPC count: 38164
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 3,962252
CPU 1 ISR highest execution time (µs): 0,0
CPU 1 ISR total execution time (s): 0,0
CPU 1 ISR count: 0
CPU 1 DPC highest execution time (µs): 234,193185
CPU 1 DPC total execution time (s): 0,006523
CPU 1 DPC count: 343
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 13,480108
CPU 2 ISR highest execution time (µs): 0,0
CPU 2 ISR total execution time (s): 0,0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 1200,713543
CPU 2 DPC total execution time (s): 4,804977
CPU 2 DPC count: 429034
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 5,075948
CPU 3 ISR highest execution time (µs): 0,0
CPU 3 ISR total execution time (s): 0,0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 167,354606
CPU 3 DPC total execution time (s): 0,018952
CPU 3 DPC count: 1387
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 6,289617
CPU 4 ISR highest execution time (µs): 0,0
CPU 4 ISR total execution time (s): 0,0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 306,111175
CPU 4 DPC total execution time (s): 0,291996
CPU 4 DPC count: 10558
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 4,934824
CPU 5 ISR highest execution time (µs): 0,0
CPU 5 ISR total execution time (s): 0,0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 1117,040139
CPU 5 DPC total execution time (s): 0,013578
CPU 5 DPC count: 808
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 5,275391
CPU 6 ISR highest execution time (µs): 0,0
CPU 6 ISR total execution time (s): 0,0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 239,158244
CPU 6 DPC total execution time (s): 0,073167
CPU 6 DPC count: 3344
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 5,055914
CPU 7 ISR highest execution time (µs): 0,0
CPU 7 ISR total execution time (s): 0,0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 321,988449
CPU 7 DPC total execution time (s): 0,013703
CPU 7 DPC count: 745
_________________________________________________________________________________________________________
CPU 8 Interrupt cycle time (s): 5,196095
CPU 8 ISR highest execution time (µs): 0,0
CPU 8 ISR total execution time (s): 0,0
CPU 8 ISR count: 0
CPU 8 DPC highest execution time (µs): 153,133699
CPU 8 DPC total execution time (s): 0,042176
CPU 8 DPC count: 2267
_________________________________________________________________________________________________________
CPU 9 Interrupt cycle time (s): 5,429284
CPU 9 ISR highest execution time (µs): 0,0
CPU 9 ISR total execution time (s): 0,0
CPU 9 ISR count: 0
CPU 9 DPC highest execution time (µs): 254,028299
CPU 9 DPC total execution time (s): 0,039071
CPU 9 DPC count: 2696
_________________________________________________________________________________________________________
CPU 10 Interrupt cycle time (s): 5,302055
CPU 10 ISR highest execution time (µs): 0,0
CPU 10 ISR total execution time (s): 0,0
CPU 10 ISR count: 0
CPU 10 DPC highest execution time (µs): 280,096159
CPU 10 DPC total execution time (s): 0,050608
CPU 10 DPC count: 3247
_________________________________________________________________________________________________________
CPU 11 Interrupt cycle time (s): 19,152171
CPU 11 ISR highest execution time (µs): 288,982096
CPU 11 ISR total execution time (s): 2,418660
CPU 11 ISR count: 66401
CPU 11 DPC highest execution time (µs): 964,006064
CPU 11 DPC total execution time (s): 2,642289
CPU 11 DPC count: 137660
_________________________________________________________________________________________________________

And the Event Viewer report again: The EHCI host controller reported a Host System Error.

What a pity, I was hoping to have finally solved, instead I find myself with less money and an old card that already worked.

[DGroves]

do you have 3rd party antivirus installed?

i just tested my z800 system with a old m-audio Delta 1010 LT setup that i borrowed from a friend/client and it works without issues admittedly all i really know  about this setup is how to install and do a basic config and while this card isn't supported under win 10 it will work using the win 7 driver

if you have a spare drive, it might be worthwhile to do a "clean" win 10 install on it without any 3rd party software loaded

then install just your audio setup using defaults (no tweaking settings) and note the result

[DavidGhst]

Now I look for an external hard drive and I try, but I don't understand if it is a power problem or not. Going to the device panel the usb use at most 98 Ma, so I don't know.
However, let's see if it works with a clean install.

And no, i'm only using defender.