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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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When I have problems with my bluetooth headphones, I find that a frequent issue is that the headphones are already connected to another device like my smartphone.
When that happens, the headphones will be paired, but won't connect to my desktop PC.
Verify that the bluetooth buds are not connected to your phone or lap[top.
If they are, disconnect and remove them from the other devices and your desktop.
Once that is done, you can go through the Windows 10 "show bluetooth device" and "add bluetooth device" procedures to connect the buds and then select them as the audio output device on the desktop's taskbar.
Another possibility is that the bluetooth service is not running. Stopping and restarting the service may help. At a command line, type in Services.msc. The services dialog will open. Find the Bluetooth audio gateway service and verify that it is or is not running. If it is running, do nothing. Just close the Services dialog window. If it is not running, then restart the service.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
HP Recommended
When I have problems with my bluetooth headphones, I find that a frequent issue is that the headphones are already connected to another device like my smartphone.
When that happens, the headphones will be paired, but won't connect to my desktop PC.
Verify that the bluetooth buds are not connected to your phone or lap[top.
If they are, disconnect and remove them from the other devices and your desktop.
Once that is done, you can go through the Windows 10 "show bluetooth device" and "add bluetooth device" procedures to connect the buds and then select them as the audio output device on the desktop's taskbar.
Another possibility is that the bluetooth service is not running. Stopping and restarting the service may help. At a command line, type in Services.msc. The services dialog will open. Find the Bluetooth audio gateway service and verify that it is or is not running. If it is running, do nothing. Just close the Services dialog window. If it is not running, then restart the service.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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