audio error

[lellepip]

the audio card are not avaibel suddenly? 

[Garp_senchau]

@lellepip, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

Now, let's dive into the issue! Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

[lellepip]

Hi the produktnumber is BOUD7EA#UUW

[Garp_senchau]

Hi @lellepip,

Thank you for your response

Thank you for reaching out. It sounds like you're experiencing an issue with the audio card on your device. Please rest assured, drivers for your unit are available on the HP support website. You can download the latest audio drivers directly from there to resolve the issue.

Here’s how you can do that:

Visit the HP Support website.

Enter your device's model number or use the "Detect My Product" feature.

Navigate to the "Drivers & Downloads" section.

Select your operating system and download the appropriate audio driver.

Once downloaded, install the driver and restart your computer.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,