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lostboyz
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beats audio not working

hp envy 23 touchsmart pc
Microsoft Windows 10 (64-bit)

I started getting this message when I try update any drivers from the device manager, need help anyone out there???ThanksCapture.PNG

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beats audio not working

Hi

need  product number

Expert volontaire Forum Fr 17-10-2009

Sorry i'm using translate.google

give the model and P/n product number of the device

example: HP Phoenix h9-1228ef HPE product no.P / N: C0B64EA


please click on the accept as solution button

if message provided an answer / solution to the problem

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Hi, @lostboyz 

 

See if installing this driver and restarting the PC gets the Beats audio to work again...

 

VERSION: 6.10.6504.0

 

PRODUCT TYPE(S):
Desktops;Workstations;Consumer Desktops

HARDWARE PRODUCT MODEL(S):
HP ENVY 23-dXXX TouchSmart All-in-One
HP ENVY Recline 23-xxx All-in-One PC
HP Envy Recline 23-xxx Touchsmart Beats SE AIO PC
HP ENVY 700-0xx PC
HP Pavilion Slimline 400-0xx PC
HP Pavilion 500-0xx PC
HP ENVY Phoenix 810-0xx PC
HP Pavilion 500-axx PC
HP Envy 27-xxx Recline AIO PC

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

lostboyz
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great that seemed to work thanks for the help, I have another issue with the computer I was using the wifi network on the computer and it just disappeared completely, wifi icon, airplane mode, wifi adapter, setting to select turn on or off wifi gone.

reset network, I factory reset the computer and still nothing, ethernet works fine it shows adatper for it working fine. 

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beats audio not working

You're very welcome.

 

Please post the product number of your PC.

 

Use this guide to find that information...

 

https://support.hp.com/us-en/document/c01492484

 

From what you described it may have the Ralink 3290 wifi adapter which has that issue with W10.

 

 

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lostboyz
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product number: H3Z77AA#ABA

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lostboyz
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Yep.

 

That's the problem.

 

The parts list for your PC indicates that it comes with a RT3290 wifi adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=H3Z77AA

 

No fix other than to replace it.

 

Here are your options...

 

Internal replacement...

 

Here is the link to the service manual for your PC.

 

Hopefully the manual will get you to where the wifi card is located.

 

It will not have a procedure to remove and replace the wifi card.

 

http://h10032.www1.hp.com/ctg/Manual/c03598969

 

If your PC has two antenna cables connected to the Ralink wifi card in there now, you should be able to replace it with this one...

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 HP Part # 710661-001

The card is readily available on eBay or Amazon.

 

Search by the HP part number, not by the model number of the wireless card.

 

If it only has one antenna cable connected to the wifi card in there, you can replace it with an equivalent card...

 

Realtek RTL8723BE 802.11bgn 1×1 + BT 4 LE Combo Adapter    HP Part # 753077-001

 

You can probably find the Realtek card on eBay.

 

Your other option would be to purchase an external USB wireless network adapter.

 

You may as well get a dual band one of those.

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Hello

Yes !

the manual given by @Paul_Tikkanen  , does not help more than that for the replacement of the wifi card
 you have the manual here to disassemble the motherboard, everything is detailed

 

https://support.hp.com/us-en/product/hp-envy-23-d000-touchsmart-all-in-one-desktop-pc-series/5295879...

Step 18
If present, remove the wireless LAN card.
Remove the two screws and connector on the wireless LAN card and lift it off the motherboard.
Save the screws for wireless LAN card replacement.

 

 

Expert volontaire Forum Fr 17-10-2009

Sorry i'm using translate.google

give the model and P/n product number of the device

example: HP Phoenix h9-1228ef HPE product no.P / N: C0B64EA


please click on the accept as solution button

if message provided an answer / solution to the problem

2019_MeetupAward_Signature_FINAL.png
lostboyz
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It was hard to find the right part but finally I found it on Ebay, I switched out the card and now the wifi is back up and running.

thank for your help.

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