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01-27-2021 03:26 AM
I have followed every step I can find, my external speakers don't work. I hhear a buzzing noise, that's all. All software and drivers are updated.
01-27-2021 02:13 PM
HP paid for their 3rd party support. I called, got hung up on!
My speakers are Bose Companion 3. Their supposed to work. I can't get any sound. BB said the speakers may not be compatible.
01-28-2021 01:24 PM
I tried new speakers, same issue. I checked all settings, some settings I see online I don't see on my pc. I don't see any way to change output speakers. I tried my Android phone, same results. All software is updated. I have a HP LAPTOP , same issue. There has to be a setting I'm overlooking. Any other suggestions? HP won't help, they say it's a software issue. Their 3rd party help hung up on me! I'm at my wits end.
01-29-2021 06:08 AM
I searched online for troubleshooting steps, I tried every one, still can't get external speakers to work. The pc is under warranty but HP says it's a software issue. They don't cover software under warranty. They won't let me take it to Authorized Service Center to troubleshoot. I know it's not the speakers, new speakers don't work either. There mbe be a setting that I'm overlooking. Any suggestions?
01-29-2021 09:37 AM
I am having the same problem, I was told that perhaps its a problem from the update. My laptop is 6 months old. However if I use headphones, I can hear. I work on Zoom every day and it is very frustrating. 1200$ laptop is supposed to last more than 6 monhs! HP wont help!
01-30-2021 09:22 AM
This was sent to me from another community member and my speakers have been working ever since I did what was instructed - ID included in below:
CSILK1127 (New member) posted a new reply in Desktop Audio on 01-14-2021 04:10 PM
I had the same issue.. go into sound settings, then sound control panel, then click on speaker, then advanced settings and uncheck enable audio enhancements