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01-09-2021 07:13 PM
I had a 2 hour support call with the desktop team. Had a HP Z2 G$ delivered and when I set up external speakers, I noticed a NO SUBS/Bass, tiny audio sound. I am a recording engineer, with many HP's and I knew something was wrong.
When I plugged in the speakers into my older Micro Tower HP, they sounded perfect!
So after no luck with tech support, I had kept on trying setting, drivers.
I DID not get the EQ to work in HP Audio app,,,,,,
BUT---I GOT IT THE SOUND WORKING Properly, with all the bass and power returning and I think the only thing I did was change the settings (which I did before) in Windows sound settings/speaker properties.
And I changed to 16 bit and it worked and then to 24 bit 44.1 and the sound returns!
Hope that helps others.
01-14-2021 02:33 AM
Thanks for posting this.
There seems to be a problem with the Sound Driver on the Z2 Mini G4.
I am experiencing exactly the same thing. I tried your fix, but the headphones stopped working ( I got them working with a re-boot).
The thing that worked for me was installing a different sound driver, but you get an annoying pop-up, see my other post.
I really wonder if the developers tested the headphones before releasing the standard driver!
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