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HP Recommended

I had a 2 hour support call with the desktop team. Had a HP Z2 G$ delivered and when I set up external speakers, I noticed a NO SUBS/Bass, tiny audio sound. I am a recording engineer, with many HP's and I knew something was wrong.

 

When I plugged in the speakers into my older Micro Tower HP, they sounded perfect!

 

So after no luck with tech support, I had kept on trying setting, drivers.

 

I DID not get the EQ to work in HP Audio app,,,,,,

 

BUT---I GOT IT THE SOUND WORKING Properly, with all the bass and power returning and I think the only thing I did was change the settings (which I did before) in Windows sound settings/speaker properties.

And I changed to 16 bit and it worked and then to 24 bit 44.1 and the sound returns!

 

Hope that helps others.

 

sound settings.png

 

 

 

1 REPLY 1
HP Recommended

Thanks for posting this. 

 

There seems to be a problem with the Sound Driver on the Z2 Mini G4. 

 

I am experiencing exactly the same thing.  I tried your fix, but the headphones stopped working ( I got them working with a re-boot).  

 

The thing that worked for me was installing a different sound driver, but you get an annoying pop-up, see my other post.

 

I really wonder if the developers tested the headphones before releasing the standard driver!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.