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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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06-26-2022 04:46 AM
hi
please
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user
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06-26-2022 07:49 AM - edited 06-26-2022 07:50 AM
Hello @pavel421
(1) Update BIOS
HP Consumer Desktop PC BIOS Update (ROM Family SSID 86ED) | F.51 Rev.A | 12.9 MB | Mar 7, 2022 | Download |
Why ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(2) Update audio driver
Realtek High-Definition (HD) Audio Driver (Windows 11) | 6.0.9292.1 Rev.C | 533.9 MB | Mar 9, 2022 | Download |
(3) Reboot and test again
best regards
---
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06-26-2022 08:22 AM
Hello @pavel421
Use this guide for how to find the hardware ID for a device...
How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)
Please post the Hardware ID back here.
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
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Thank you very much
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06-26-2022 08:47 AM
Hello @pavel421
Each device in your computer has a unique hardware ID.
Please send the information from the sound device that is not working but listed in the windows device manager.
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️
06-26-2022 08:58 AM
Hello @pavel421
please right click copy/paste the hardware id as text here.
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️