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‎06-26-2022 03:10 AM - edited ‎06-26-2022 05:43 AM

HP Recommended
Product: HP Pavilion All-in-One - 27-d0013ur
Operating System: Microsoft Windows 11

No sound is heard through the speakers and headphones. Drivers updated

Category:
14 REPLIES 14

‎06-26-2022 04:46 AM

HP Recommended

hi

please

https://h30434.www3.hp.com/t5/Desktop-Audio/%D0%BF%D1%80%D0%BE%D0%BF%D0%B0%D0%BB-%D0%B7%D0%B2%D1%83%...

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎06-26-2022 07:49 AM - edited ‎06-26-2022 07:50 AM

HP Recommended

Hello @pavel421 

 

(1) Update BIOS

HP Consumer Desktop PC BIOS Update (ROM Family SSID 86ED)

F.51 Rev.A12.9 MBMar 7, 2022Download

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Update audio driver

Realtek High-Definition (HD) Audio Driver (Windows 11)

6.0.9292.1 Rev.C533.9 MBMar 9, 2022Download

 

(3) Reboot and test again

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

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             ⌨️

 

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‎06-26-2022 08:17 AM - edited ‎06-26-2022 08:18 AM

HP Recommended

did not help

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‎06-26-2022 08:22 AM

HP Recommended

Hello @pavel421 

 

Use this guide for how to find the hardware ID for a device...

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

Please post the Hardware ID back here.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

 

 

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‎06-26-2022 08:42 AM

HP Recommended

for which equipment an identifier is needed

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‎06-26-2022 08:47 AM

HP Recommended

Hello @pavel421 

 

Each device in your computer has a unique hardware ID.

 

Please send the information from the sound device that is not working but listed in the windows device manager.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

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             ⌨️

 

 

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‎06-26-2022 08:53 AM

HP Recommended

pavel421_0-1656255118867.png

pavel421_1-1656255164528.png

 

 

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‎06-26-2022 08:58 AM

HP Recommended

Hello @pavel421 

 

please right click copy/paste the hardware id as text here.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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‎06-26-2022 09:00 AM

HP Recommended

MMDEVAPI\AudioEndpoints 

INTELAUDIO\FUNC_01&VEN_10EC&DEV_0274&SUBSYS_103C86ED&REV_1000
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0274&SUBSYS_103C86ED

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