Create an account on the HP Community to personalize your profile and ask a question
11-12-2019 08:56 AM
This thing has AMD & Realtek Audio. It has a rear audio jack. I am trying to get audio to the usb ports. I assume it would be the Realtek, but Windows update didn't work it get new driver and I don't know what driver I might need.
Can someone point me to the correct location
Solved! Go to Solution.
11-12-2019 10:01 AM
Additional info > Windows 10 has picked my monitor (HMDI) as the audio output. However the monitor does not have speakers !!!
Realtek audio has a jack for the speakers.
I really can't test USB audio unless I can find a driver is my first AMD based computer, so trying to find my way around. lol
11-14-2019 05:18 PM
@Ken1943 There are two things you can do:
- Connect your speaker to the monitor's audio jack instead of the one on the desktop and the sound should work just fine,
- Or Click here to identify why the audio card/desktop audio jack isn't getting detected via simple step by step guide.
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee
11-15-2019 05:33 AM - edited 11-15-2019 05:34 AM
The monitor has NO audio jack or speakers. The only thing I can do is connect to the jack on the computer. My other machines were much better than this desktop. I went "cheap" and I got cheap. I will live with it.
11-18-2019 10:55 AM
@Ken1943 I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee