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10-02-2020 11:57 AM
Operating System: Microsoft Windows 10 (64-bit)
I have an All-in-One 24-g214. I updated the BIOS this morning from the
HP support website. Upon restart the computer emits 3 long and 3 short beeps but the screen remains black. I have tried a hard reset by removing power cord and holding down power button then reconnecting power. I have looked at the chart that says this beep sequence relates to a hardware issue and recommends reseating memory or video cards. I have no idea how to do this on an All-in-One. Any suggestions?
1 REPLY 1
10-03-2020 04:51 AM
A 3:3 BIOS error code relates to a graphics card problem per this HP Support site (Link).
You have integrated graphics so a graphics initialization problem is a motherboard problem.
You may have to contact HP Support (Link) for a fix
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