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‎10-02-2020 11:57 AM

HP Recommended
Product: All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I have an All-in-One 24-g214.  I updated the BIOS this morning from the 

HP support website.  Upon restart the computer emits 3 long and 3 short beeps but the screen remains black.  I have tried a hard reset by removing  power cord and holding down power button then reconnecting power.  I have looked at the chart that says this beep sequence relates to a hardware issue and recommends  reseating memory or video cards. I have no idea how to do this on an All-in-One.  Any suggestions?

1 REPLY 1

‎10-03-2020 04:51 AM

HP Recommended

Hi,

 

A 3:3 BIOS error code relates to a graphics card problem per this HP Support site (Link).

 

You have integrated graphics so a graphics initialization problem is a motherboard problem.

 

I would try all steps to recover the BIOS at this site (Link). This (Link) shows how to replace memory modules, I don't know if this will help you.

 

Regards

 

You may have to contact HP Support (Link) for a fix

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