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‎10-29-2022 05:37 PM

HP Recommended
Product: 570-p020

Hi, so we had a power surge in the building and since then our PC will not turn on, even with a new power supply.  I've also tried booting it using the flat-head screwdriver-on-the-motherboard-headers method and no response.  No burn signs or exploded capactiors.  Any ideas?

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4 REPLIES 4

‎10-30-2022 03:31 AM - edited ‎10-30-2022 03:33 AM

HP Recommended

Hi

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Need-an-m2-NVMe-screw-will-HP-s...

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎11-01-2022 08:33 AM

HP Recommended

Why are you referencing the other post I made on this unit?  We don't need an m.2 screw any longer.

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‎11-01-2022 10:24 AM

HP Recommended

you say here that the customer bought ..
but you did not follow up, so what did you want to say..
is it the same computer?

 

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Windows 11 22h2 inside , user

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‎11-02-2022 07:39 PM

HP Recommended

It is from the same unit but the problem has since guaduated.

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